Privacy Policy

At ecarpetgallery, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

You can visit and explore our site without providing us with any personal information. When you order and register an account, we collect the following information: your name, e-mail address, mailing/shipping address, phone number, credit card information (or other information necessary to process your payment if it is not by credit card) and IP address. This allows us to process and fulfill your order and notify you of your order status.

We also monitor customer traffic patterns and site usage to help us improve our site.

Under no circumstances does ecarpetgallery sell trade or rent your personal information to others. We may also use the collected information to occasionally notify you about important functionality changes to the Web site, new services and offerings, including specific rugs that we believe you may find of interest.

How does ecarpetgallery protect customer information?

We understand that the security of your personal information is important. We provide reasonable administrative, physical, and technical security controls to protect your personal information.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

However, despite our efforts, no security controls are 100% effective and ecarpetgallery cannot ensure or warrant the security of your personal information.

Withdrawing consent and how to unsubscribe?

Wherever we rely on your consent, you will always be able to withdraw that consent. You have an absolute right to opt-out of newsletter, direct marketing, or profiling we carry out for direct marketing, at any time by:

  • Updating your preferences in your account profile
  • Clicking on the “Unsubscribe” link at the bottom of the newsletters provided.
  • Contacting us using the details provided at the end of this privacy policy.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide certain features such as storing items in the shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our site, including placing items in your shopping cart and purchasing them.

In short, ecarpetgallery knows that you may be concerned with how your information is used and shared, and we appreciate your trust.

The terms and conditions of the Lowest Price Guarantee are subject to change without notice.

Who can I contact with questions or concerns?

If you need more help simply contact us for further assistance.

Cookie Use for Retargeting

We may use Google Analytics and the DoubleClick advertising network as well as other advertising networks to display ads across the Internet, based on your visit to our website.

Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website.

Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed.

You can opt-out of this kind of advertising anytime, here and here.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

How long does ecarpetgallery retain my information?

When you register for an ecarpetgallery account, we process and keep most personal information we have about you for as long as you are an active user of our products, apps or website. We generally keep personal information related to our contract and business transactions with you for seven years after your last interaction with us.

Where we process personal information for marketing purposes or with your consent, we process the information until you ask us by email to stop (allow us a short period after you contact us to implement your requests).

What rights do I have in respect of my personal information and how can I exercise these rights?

Under the law of some countries, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller.

In addition, you can object to the processing of your personal information in some circumstances (in particular, where we don’t have to process the information to meet legal requirement, or where we are using the information for direct marketing).

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping (such as fraud prevention purposes).

To exercise any of these rights (including deactivating your ecarpetgallery account), you can get in touch with us using the details set out below. Additionally, many of our websites and apps allow you to edit your personal information by accessing the "my account," "my profile," or a similar feature of the app or website you are using.